Customer service

Customer service is what it`s all about. As far as irons are concerned, I have considered myself a Callaway Man for the past four years. At first I just liked the look of the X-16`s. The club looked great and felt great in my hands and therefore I swung it with confidence, hitting the sweet spot more often than not. The graphics always looked cool to me too which never hurts. As much as I love the clubs though, it is Callaway’s customer service that leads me to proclaim myself a Callaway Man.

A couple of years ago, in the middle of a particularly solid round of golf, I had a shot of 190 yards ahead of me and pulled out the trusty 3 iron. I took the club back and swung through but the grass yanked the club face back. Unfortunately the shaft kept going. The club head had come clean off the shaft. I took the shaft and club head back to Royal Ashburn (where I had originally bought the set) and within two weeks Callaway had supplied a brand new 3 iron.

Last spring I stood on the range at the Oshawa Golf Club warming up for a round I had my 7 iron in my hand. I hit the first two shots flush. On my third swing, though, the club head went further than the ball. After the round I marched back to Royal Ashburn and, once again, Callaway came through and with 2 weeks I was playing with a full set again.

Now there are some cynics laughing and saying that the clubs shouldn`t have broken but I`d like to think that they broke because of how frequently I play rather than the quality of the clubs. Regardless, because of Callaway`s no questions asked policy of standing behind their product I remain a Callaway man and it is the first brand I bring up when asked to recommend clubs.

Customer service is what it is all about.

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Robert Thompson

A bestselling author and award-winning columnist, Robert Thompson has been writing about business and sports, and particularly golf, for almost two decades. His reporting and commentary on golf has appeared in Golf Magazine, the Globe and Mail, T&L Golf and many other media outlets. Currently Robert is a columnist with Global Golf Post, golf analyst for Global News and Shaw Communications, and Senior Writer to ScoreGolf. The Going for the Green blog was launched in 2004.

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  • i need help in replacing a lost club my 7 iron from big bertha x-12 irons,rch751 graphite shaft,reg flex can u direct me to source pleaswe and thank you

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